Shipping policy

SHIPPING POLICY

Last updated: 9 September 2026

WHERE WE SHIP FROM

All orders are dispatched from [DISPATCH ORIGIN - CITY, COUNTRY].

WHO WE SHIP TO

We ship to [COUNTRIES OR REGIONS YOU SHIP TO]. We do not ship to any destination where these materials cannot lawfully be imported.

We supply materials for laboratory and research use only. They are not therapeutic goods, not medicines, and are not supplied for human or veterinary consumption. By ordering you confirm you are a qualified purchaser buying for research purposes.

PROCESSING TIME

Orders placed before [CUTOFF TIME, TIME ZONE] on a business day are dispatched the same day. Orders placed after that, or on a weekend or public holiday, are dispatched the next business day.

Every order is checked against its lot and certificate of analysis before it leaves us. Occasionally that check delays an order by a day. If it does, we email you.

SHIPPING RATES

Rates are calculated at checkout based on your address and the weight of your order. The exact cost is shown before you pay.

Orders over [FREE SHIPPING THRESHOLD] ship free.

DELIVERY TIMES

Domestic: [X-X] business days after dispatch.
International: [X-X] business days after dispatch.

These are carrier estimates, not guarantees. Customs clearance, weather and peak periods can add time. Delivery time does not include processing time.

TRACKING

A tracking number is emailed to you when your order is dispatched. It can take up to 24 hours to show a first scan. If your tracking has not updated in 24 hours, the parcel is almost always in transit and simply has not been scanned yet.

If the tracking email has not arrived, check your spam folder first, then email hello@getmrpeps.com with your order number.

PACKAGING

Orders ship in plain, unbranded outer packaging with no product names on the outside.

Each vial is tamper-sealed and labelled with its lot number, and is packed in protective insulated packaging. Where an order requires it, we include a cold pack.

CUSTOMS, DUTIES AND TAXES

You are the importer of record. You are responsible for knowing whether these materials may lawfully be imported into your country, and for any duties, taxes, brokerage or import charges your country applies. These are not included in the price you pay us and are collected by the carrier or your customs authority.

We cannot refund or replace orders that are seized, destroyed, returned or refused by customs or by your local authorities. Please check your local rules before you order.

We declare all shipments accurately. We will not under-declare value or mislabel contents.

WRONG OR INCOMPLETE ADDRESSES

Check your address before you pay. We dispatch to the address exactly as entered at checkout.

If an order is returned to us as undeliverable because of an incorrect or incomplete address, we refund it less the original shipping cost, or re-ship it once you pay the reshipment cost.

Address changes can be made free of charge before dispatch. Email hello@getmrpeps.com with your order number and the word ADDRESS in the subject line.

DELAYED, LOST OR UNDELIVERED PARCELS

Carrier delays are outside our control and are not on their own grounds for a refund.

A parcel is treated as lost if tracking has not updated for 15 business days on a domestic order, or 30 business days on an international order. Tell us and we will open a carrier investigation. If the parcel is confirmed lost, we replace it, or refund it in full if you prefer.

We cannot refund a parcel that tracking shows as delivered to the address you supplied.

Anything that arrives damaged, wrong or incomplete is covered by our Return and Refund Policy. Report it within 14 days of delivery.

CONTACT

MrPeps
[YOUR REGISTERED BUSINESS NAME AND ABN]
[YOUR BUSINESS ADDRESS]
Email: hello@getmrpeps.com